How Intradiem’s L&D team started from zero and translated 20 top-quality Articulate Rise courses in record time

Intradiem provides intelligent automation for customer service teams in companies from a variety of industries, such as healthcare, financial services, telecommunications, and retail. During a Smartcat webinar on its L&D AI course creation and translation capabilities, Cynthia Gibbs, the Learning Services Manager at Intradiem, explained the urgent need to translate their L&D materials against a very tight deadline. The company had started seeing massive growth and their number of employees more than doubled. They had launched in the UK and Canada as a part of their continued global expansion goal.

The challenge arose because Intradiem wanted to sign with two major Canadian companies and needed to rapidly show them their training in Canadian French, as well as localize their content to meet the linguistic and cultural needs of the new locale. In addition, new legislation just passed by the Canadian government requires that training materials be available in English as well as Canadian French.

As they didn’t have the resources or a localization program and platform in place to handle a project of this size at speed, plus an existing customer required Canadian French translations, they turned to Smartcat for a speedy solution.

Intradiem needed to translate 20 Articulate Rise 360 training courses, 30 job aids, videos, demos, and screenshots of several systems, all in just six weeks. The Smartcat team helped Cynthia and her colleagues set up a continuous localization process that would allow them to efficiently AI translate their content into high-quality and consistent Canadian French into the future.

After setting up the account in only a few minutes, Cynthia and her team could access the same workspace to collaborate on the projects in one overview. 

The team was able to process any file type with Smartcat’s flexible AI translation system, including the XLIFF files needed for Articulate Rise courses. Smartcat’s AI then translated all of their training content with contextual and high-quality results, in line with their existing brand voice, tone, and terminology.

As a next step, vetted reviewers from the Smartcat Marketplace with expertise in the prospective client’s fields worked with the Intradiem team in the same workspace to review the translations in the Smartcat Editor. Smartcat provides companies with unlimited seats  and so any member of the team could join.

Intradiem was also able to take advantage of the AI video translator (Smartcat supports all popular multimedia files) to localize its videos with burned-in subtitles. Within the Smartcat Editor, reviewers could see the videos with translated subtitles in real time and make any necessary adjustments.

On the Smartcat Marketplace, which brings together over 500,000 vendors, Smartcat’s AI sourcing feature helped Intradiem quickly find suitable reviewers to ensure top-quality translations that would meet the expectations of their prospective clients.

AI sourcing scans the entire Marketplace, which contains about half of the world’s entire linguistic pool, and then analyzes the content and project requirements against each reviewer’s profile. It presents a list of suitable candidates who can be invited to the collaborative project and tasked with review in one click.

Once a vendor had been invited to a project, Intradiem could hire them through a single vendor agreement and later pay all vendors with a single invoice, thanks to Smartcat’s easy-to-use unified procurement solution.

Smartcat also provides AI based project management automation tools that allow each company to independently manage translations with easy-to-set-up projects, AI workflows, tasks, and real-time data, all in a user-friendly and self-sufficient platform. 

Smartcat AI human workflows provided Cynthia and her team with automation that helped them ensure they successfully met their tight deadlines and quality requirements.

When Intradiem received the translations back from the Smartcat platform, the content was of high quality and publication ready. It didn’t require any further edits and there was no need to waste time on feedback loops. In short, they could use the multilingual Articulate Rise courses immediately.

Intradiem was able to meet their customer requests after quickly delivering high-quality L&D translations. They can now take their translated product to other Canadian or global companies because they’re fully equipped with the right tools to AI create and translate their training programs and meet the needs of local clients.